Change Order Challenges Before Extracker
Processing time for Change Orders was a challenge prior to the adoption of Extracker. Time and Material (T&M) Tags could sit on jobsites for upwards of four to eight weeks before being submitted as Change Order Requests (CORs). This was because of the cumbersome process of manually completing a tag, chasing down a signature, transporting the tag to the office, compiling pricing and documentation, then submitting the CORs to the GC.
"Extracker allows us to get our Change Orders processed
and billed the same month the work is performed."
Vice President & Area Manager Raymond Group
Problems Solved With Extracker
Extracker's Change Order Communication platform streamlined, digitized and automated Raymond's Change Order process.
Faster Approvals and Payments
Extracker has also improved COR approval time for Raymond because now, it's easy to see what CORs are still outstanding. Raymond can easily contact the GC to clarify any issues and move the process along much faster.
"With Extracker, processing Change Orders takes half the time."
- Jesse Moore, Senior Project Manager
Better Documentation and Fewer Disputes
Previously, Change Order Requests didn't always have photo documentation attached, which created opportunities for General Contractors to push back on approving the extra work. With Extracker, photos are easily attached. "We're doing a better job of getting pictures on our tags. Change Orders and trade damage are undeniable when you have the pictures to document it," Gilbert said. This has led to fewer disputes and more approvals overall.
Increased Productivity in the Field
The field staff loves Extracker because of the hours it saves them each week documenting and submitting T&M Tags. With Extracker, field personnel save time by creating T&M Tags on their mobile devices, attaching photos, and uploading them instantly. Once the Tags are signed, it is out of their hands and in the home office!
Raymond Group's field personnel seamlessly adopted
Extracker intuitive, easy-to-use software.
Executive Reporting and Management
From an executive standpoint, the ability to have detailed cost information and supporting documentation is invaluable. "Previously, I would have had to jump between my accounting platform and Excel. With Extracker, it's all in one spot," Gilbert said.