GOAL: Streamline the Change Order Process 

Performance Contracting Group (PCI) is the largest drywall and specialty contractor in the United States with over 40 offices and 8,000 employees. Given their size, PCI identified the Change Order process as an area of improvement. They evaluated enterprise digital solutions that could provide significant value to capture and accurately track costs, and communicate timely with clients.

Their decision to streamline the entire Change Order request process led them to Extracker and our Change Order communication platform. PCI’s pilot project had impressive results, and they liked that it was simple to roll out to different offices and easy to use for their team members and clients.

PCI and Extracker signed a multi-year contract and the tool is being introduced across the entire company. Kevin Ullrich, Project Manager from the San Francisco Bay Area Interior division, walked us through how his team became more productive, increased profitability, and reduced revenue at risk with Extracker.

Kevin Ulrich PCI headshot circle

"Extracker is a great tool. It really saves money in the long run, frees up time in your day, and makes the change order process much smoother.”

Kevin Ulrich
Project Manager at PCI Bay Area Interior

Challenges Before Extracker

Prior to implementing Extracker, it could take weeks for completed Tags to make their way to the office which made it difficult to clarify any issues. As a result, Tags were rejected for being incomplete, late, illegible, or lost, adding up to a significant amount of lost revenue. Management had no real-time visibility into our extra work revenue and COR revisions with GCs were adding time to the project.


Extracker is the modern solution to Change Order Communication, bringing all Extra Work and cost communication information into one place. After adopting Extracker, PCI saw fantastic results.

Improved Productivity

Before Extracker, the paper T&M Tag lifecycle could take weeks between filling out the tag, transporting it to the office, and pricing/ submitting a Change Order Request. Now, with Extracker’s easy-to-use software and digital T&M Tags, the process takes minutes. Here’s how it compares:

Kevin estimates that Project Managers save between 2-4 hours each week. He stated,
“Before Extracker, it took a long time to put everything together. Now, we see a 25% reduction in the time it takes between getting a tag signed and a COR submitted.”

Increased Profitability

Before Extracker, Kevin estimates that 15% of their tags were rejected due to being late, impossible to read or lacking proper documentation. He estimates another 5% of Tags were lost and therefore unsubmitted.

By using Extracker, PCI reduced lost revenue from lost or rejected T&M Tags by more than 90%. Field staff now complete their T&M Tags using their mobile devices, instantly attach photos and other documentation, then submit them in minutes, virtually eliminating the possibility of Tags getting lost or rejected.

Getting Paid Faster

Managing multiple Change Orders and their cost implications on large projects was a major challenge before Extracker. PCI has improved its project visibility and reporting by using Extracker’s Days Aging report, which tabulates the value of outstanding Change Order Requests with a click of a button. Kevin commented, “The Days Aging report is something senior management loves to see, so they can track revenue coming in from Extra Work.”

Better Customer Relations

Extracker’s digital T&M Tags are easy to complete with proper documentation, and signatures can be obtained digitally, improving communication between PCI and their customers. All Change Order Requests are located in one place, so there are no surprises, making the GC’s job much easier. Extracker also reduces the amount of back and forth communication between PCI and their GC customers. “Back and forth on COR revisions between PCI and our General Contractors has been reduced by over 50%,”

Talk to an Expert

Our team of commercial construction experts is happy to jump on a call or show you
a demo of our change order communication platform. Contact us today.

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