"Extracker is a great tool. It really saves money in the long run, frees up time in your day, and makes the change order process much smoother.”
Project Manager at PCI Bay Area Interior
Challenges Before Extracker
Prior to implementing Extracker, it could take weeks for completed Tags to make their way to the office which made it difficult to clarify any issues. As a result, Tags were rejected for being incomplete, late, illegible, or lost, adding up to a significant amount of lost revenue. Management had no real-time visibility into our extra work revenue and COR revisions with GCs were adding time to the project.
Extracker is the modern solution to Change Order Communication, bringing all Extra Work and cost communication information into one place. After adopting Extracker, PCI saw fantastic results.
Before Extracker, the paper T&M Tag lifecycle could take weeks between filling out the tag, transporting it to the office, and pricing/ submitting a Change Order Request. Now, with Extracker’s easy-to-use software and digital T&M Tags, the process takes minutes. Here’s how it compares:
Kevin estimates that Project Managers save between 2-4 hours each week. He stated,
“Before Extracker, it took a long time to put everything together. Now, we see a 25% reduction in the time it takes between getting a tag signed and a COR submitted.”
Before Extracker, Kevin estimates that 15% of their tags were rejected due to being late, impossible to read or lacking proper documentation. He estimates another 5% of Tags were lost and therefore unsubmitted.
By using Extracker, PCI reduced lost revenue from lost or rejected T&M Tags by more than 90%. Field staff now complete their T&M Tags using their mobile devices, instantly attach photos and other documentation, then submit them in minutes, virtually eliminating the possibility of Tags getting lost or rejected.
Getting Paid Faster
Managing multiple Change Orders and their cost implications on large projects was a major challenge before Extracker. PCI has improved its project visibility and reporting by using Extracker’s Days Aging report, which tabulates the value of outstanding Change Order Requests with a click of a button. Kevin commented, “The Days Aging report is something senior management loves to see, so they can track revenue coming in from Extra Work.”
Better Customer Relations
Extracker’s digital T&M Tags are easy to complete with proper documentation, and signatures can be obtained digitally, improving communication between PCI and their customers. All Change Order Requests are located in one place, so there are no surprises, making the GC’s job much easier. Extracker also reduces the amount of back and forth communication between PCI and their GC customers. “Back and forth on COR revisions between PCI and our General Contractors has been reduced by over 50%,”