What was your extra work process before Extracker?
First, field staff filled out a standard carbon copy field ticket and had the General Contractor review and sign it. Then, field staff brought the form to the office. I reviewed field tickets, entered data on an Excel spreadsheet with pricing, then bundled the Excel workbook, field tickets, invoices & photo backup data as a PDF to send to the client for approval.
What challenges did you face with your old process?The biggest challenge was the length of time it took to process change orders in entirety from the initial field ticket write up to submitting the final PDF to the client. The amount of files needed to create one change order was excessive. We used Excel spreadsheets, Word documents, photos, and PDFs.
"Extracker saves me at least 5 hours per week handling and processing field tickets and change orders!"
Project Engineer at Shaw & Sons
How easy was the Extracker roll out our field and office staff?
Many of our field employees understand the need to adapt to using technology and how it can save time. Since implementing Extracker, many of our foremen are seeing the benefit of not having to manually write field tickets, take photos, then print or text them to the office. The mobile app is very intuitive and easy to use.
"All the foremen that have switched over to Extracker are loving it."
Project Managers in the office also understand how much easier it is to have all pricing information and the capability to provide pricing breakdowns in one application instead of using several documents.
What specific results have you seen by using Extracker?
The field staff is able to professionally document extra work with ease and the office now has instant visibility into what has been sent and signed. With new COVID guidelines, the foremen are not coming to the office as much as they did before, and Extracker eliminates that need.